What is needed to utilize your service? 

A network based camera, an internet connection, and a static or dynamic IP address. Once we have that then we configure your camera on our relay server. 

Do I need a high speed internet connection to use an IP camera? 

Yes, an uplink of at 750k is recommended which would provide enough bandwidth for streaming video. The video is then transmitted from our servers, and onto your website. When you use a network camera along with our service a better viewing experience is achieved.

What else should I know about my internet connection?

An unshared, dedicated connection for the camera is recommended to ensure proper transmission using H.264 encoding. We recommend using an ISP company that supplies more than 700Kbps or greater upload. Most DSL, Cable and even wireless can help set this up to your location. Please ask them for a static IP address since this will allow your HD camera system to have the highest degree of reliability.

What cameras are compatible with your service?

All the major brand cameras such as Axis, Sony. Canon, Toshiba, and many more are compatible with our service. We support both PTZ and fixed type cameras.

Can I use a Dynamic IP with your service?

Yes, we do have the ability to use a dynamic IP. However, a static IP is still preferred since it does not change.

Do you offer different skins for your flash player?

Absolutely, we customize each player for your website, so that it provides the best viewing experience possible. In addition, we offer a multitude of different types of players such as the “click to play”, preset only without the controls, and the standard PTZ player.

What are the advantages of a live video camera?

Live video is an effective way to bring visitors to your website. Network cameras are a popular way to boost visitor traffic to both your site and destination. It’s an excellent way to help boost tourism, and is very popular with the ski, surf and sports action communities.

Can I monitor my camera from any location?

Yes, a network based camera allows it to be viewed remotely by all users. The big advantage to our service is we manage the bandwidth traffic for you, and we can stage up to 1000 concurrent viewers at any given time.

What are the advantages of your service?

There are many values added features that come with our service. First, we manage the bandwidth for you with our servers. Our video player is flash based which eliminates a lot of the Java compatibility issues. In addition, our code is encrypted and features an “anti-hijacking” feature to further protect your video feed. Finally, with the use of our Dashboard on the backed of our server gives you total access on the amount of traffic, page views, and total bandwidth being utilized on a daily basis.

What action do I take if the video feed is not appearing on my webpage?

There are several things that can be checked. First, make sure that there is power going to the camera. The most common solution involves a power-cycle whereby you unplug the camera at the power source for approximately 1 minute, and plug it back it. This should bring back the video feed. If you still run into problems verify that there have been no changes to the IP assigned to the camera along with the port settings. Also, you may need to contact your I.T. department, and find out if there have been any recent changes to your firewall settings.

Do you support the new HD (H.264) type cameras?

Yes, we are constantly integrating the latest cutting edge technology with our service. So, as new cameras come to market we are in position to ensure compatibility, performance and reliability.

How does a viewer take live control of PTZ (pan/tilt/zoom) cameras

There are a few ways this can be done:

1. The camera can be controlled via the presets in the bottom right hand side of the live presentation. They appear once you have gained control of the camera. (preferred method)
2. The camera can be controlled via the slider controls which frame the camera. There is also an option to zoom in and out.
3. The camera can be controlled by simply clicking anywhere in the live view field. Where you click will dictate where the camera will pan to.
4. The camera can be controlled also by box creation.  Simply choose an option you want to focus in on, create a box around it in the live view, and once you finish drawing the box the camera automatically will go to that frame you’ve created.

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866.883.8717       619.270.8401
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"​The eLiveStream system is so reliable that I sometimes lose track of it being on. It isn't until a skier or other visitor mentions how much they enjoy watching the video does it sink in what a great tool it is. Being able to control the pan, tilt and zoom functions provides greater freedom to explore our mountain and the many exciting activities we stage year round."

-- Eric Hoffman, Interactive Marketing Director, Park City Mountain Resort