Cameras Returns:

HD Relay will refund or exchange most items if the return process is initiated within 15 days of shipment (“return period”). HD Relay will issue refunds, credit or exchanges for items returned within the return period based on following conditions.

1. Defective items may be exchanged for the same item. If the same item is not available, the client (you) and HD Relay may agree on a different item in exchange for the defective item, or HD Relay may issue a credit or refund, after confirming that the item is indeed defective. If the substituted item for exchange has a different value than the defective item, HD Relay will either charge or credit the difference to the client.
2. Clearance, sale, special or demo items may not be returned or exchanged.
3. Software may not be returned, or refunded.
4. Non-defective returns or exchanges are subject to a 15% to restocking fee.
5. All Items returned must be in their original packaging with all parts and accessories.
6. Items returned damaged, user abuse or incomplete will be refused for refund or exchange and will be sent back to the customer at their expense.

All items are sold with their respective manufacturer’s warranties. Warranty periods and service will differ by manufacturer and product. All manufacturer’s restrictions apply, which may affect the other provisions of this policy, such as whether the product should be returned to the manufacturer directly, and not to HD Relay.


Camera Support:

Technical support issues are handled by each of the major camera manufacturers. Please contact them directly at the numbers listed below:

Axis – Technical Support:  (978-614-2000)

Canon – Technical Support: (1-800-652-2666)

Sony – Technical Support:  (866-766-9272)

Toshiba – Technical Support: (877-855-1349)

Dotworkz - Enclosure / Housings:

In the event that you do experience a difficulty with your Dotworkz products, we will be happy to help. Dotworkz will refund or exchange most items if the return process is initiated within 15 days of shipment ("return period"). Dotworkz will issue refunds, credit or exchanges for items returned within the return period based on the following conditions.

1. Defective items may be exchanged for the same item. If the same item is not available, the client (you) and Dotworkz may agree on a different item in exchange for the defective item, or Dotworkz may issue a credit or refund, after confirming that the item is indeed defective. If the substituted item for exchange has a different value than the defective item, Dotworkz will either charge or credit the difference to the client.
2. Clearance, sale, special, custom or demo items may not be returned or exchanged, unless defective. Custom orders, B-stock, special third party product or is altered in any way is sold as is and is non returnable.
3. Software may not be returned, or refunded.
4. Non-defective returns or exchanges are subject to a 15% to restocking fee.
5. All Items returned must be returned in their original packaging with all parts and accessories.
6. Items returned damaged, user abuse or incomplete will be refused for refund or exchange and will be sent back to the customer at their expense.

All items are sold with their respective manufacturer’s warranties. Warranty periods and service will differ by manufacturer and product. All manufacturer’s restrictions apply, which may affect the other provisions of this policy, such as whether the product should be returned to the manufacturer directly, and not to Dotworkz. To initiate any returns contact the Dotworkz Customer Service Center at 1 (866) 575.4689 or 619.270.8401 (for international customers) between the hours of  9:00 AM to 6:00 PM, Pacific Time to issue RMAs.

Warranty Information:

Dotworkz Products

Axis Products

Canon Products

Sony Products

Toshiba Products


HD Relay Support:

In the event you should need any support regarding our live video services, please contact us directly at (866) 883.8717, and we will be glad to assist.

Service Plans Cameras Webcam Packages

Housings Accessories Demo Center

Quote Request Form
866.883.8717       619.270.8401
info@hdrelay.com

"​Our live camera network has become the most popular aspect of our business's website traffic. We need it to be professional and always up."

-- Joe M., Throwdown MMA Fitness